Brokerage · Europe
The rules lived in the owner's head.
A small brokerage with steady monthly volume and two invoices per deal. All the admin ran across a spreadsheet, invoicing software, accounting software, a shared drive and email. The owner set every commission rate. Nobody had ever written them down.
~€3,600in commissions billed too low
~€1,200billed too high to clients
1 in 8invoices redone and credited
~€3,200in commissions never invoiced, for over a year
What the audit found
- Deals billed at a different rate than the contract said.
- Invoices issued on estimates, then redone: deals billed twice, dozens of credit notes in six months.
- Unusual deals left unbilled because the rules weren't written down.
- No single place to see what had actually been paid.
What's running now, on our side
- An automatic load that pulls in the new files by itself.
- Each invoice checked against its contract, with any errors flagged to us for review.
- Next: the rates written down once, checked before an invoice goes out.